Traditional chatbots have often frustrated both patients and providers by delivering incomplete, confusing, or irrelevant information that fails to translate insights into actionable outcomes.
This frustration extends beyond the healthcare industry. Clients have shared that vendors supplying their traditional chatbots have approached them about upgrading to AI-enabled solutions.
Their pitch often goes like this:
Generative AI can augment providers by enabling more intuitive, human-like conversations with patients and caregivers, thereby helping to inform care decisions and drive action.
The truth is these Gen AI-powered chatbots may emulate human-like conversations.
However, without proper indexing or categorization of data and information, there’s a significant risk of these chatbots producing nonsensical and responses with legal implications.
A hard lesson learned by Air Canada.